Step by Step Return
Click the button below to download our return form:
Print the return form and fill in all the required information such complete order details; your address, phone numbers or any other information mention on the form.
Please fill and submit the online return form you see below so we can process your return and prepare in ahead of time and reserve your products in advance.
We offer 28 days return policy to our valued customer: (Term and condition apply)
Our 28 days return policy only cover manufacturing defects and claim should only be made if the item is in its original condition with all label intact, Unworn and Unused. Also you can return item without any reason in 28 days of purchase if the item is in its original condition with all label intact, Unworn and Unused
If you bought multiple products e.g. a suit which is combination of two products (Jacket and Trouser) and you noticed one of the item is damaged then you can only exchange the faulty item.
The 28 days warranty doesn't cover the damage caused by the user, Wear and Tear and the rough or misuse of the product.
According to “The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013” you can cancel your order within 7 days of receiving product, but the item should be in its original condition, not assembled, Unworn and Unused.
Buyer is responsible for the postage to returning an item/s for a return or a refund. The Postage and packaging cost will be deducted from the refund amount. (Except if it’s our mistake) If buyer wants to exchange the item then buyer must pay both side of postage.
We only issue refund or dispatch replacement once we receive the original item back.
We do not offer collection service to returning an item/s. If buyer wants to return the item then buyer is responsible to post it.